Coronavirus update for customers

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Coronavirus update for customers

Operational Update on NOCN Group Qualifications and Services

NOCN Group offers a wide range of services including regulated qualifications, EPA for apprenticeships, Job Cards in construction, Access to HE Diplomas, bespoke accreditation and educational and skills support training.

You will find out more operational detail on the implications of COVID19 for each of these services, including advice for students and centres preparing for external assessments, through the following links:

Please note that NOCN will be following the guidance issued by the ESFA, IfATE, Ofqual, CCEA, QAA and Qualifications Wales, and will update our customers as things change.

If you have any concerns or would like to discuss the impact on your centre, apprentices or learners please contact us on or 0300 999 1177 (Option 1).

Working to support our valued customers

You will be aware of the various Government and World Health Organisation (WHO) announcements and official advice over COVID19.
The situation is unprecedented and has been continually changing. With colleges and schools now closed and the country in effect ‘locked down’, other than essential services, we will endeavour to continue to support you, your apprentices, learners and card applicants through this difficult period.

We support Ofqual’s statement that the most important principle is fairness to all learners and apprentices, not only for those being assessed now, but also for those assessed before COVID-19.

Centre Support

All our staff are working from home, so we are still offering front line support, through telephony, email and web chat as usual.
Certificates for regulated qualifications and cards are being issued to centres in the normal way.
We aim to provide as full a range of our services as possible, where these can be delivered remotely, and we can use remote or recorded assessment methods, whilst maintaining the integrity of the assessment.
All face-to-face appointments for approval visits, External Quality Assurers, and external assessments have been suspended until training centres reopen and normal business resumes.
We are providing digital on-line support, including offering WebEx interviews, developing online invigilated exams in place of physical papers, and digital content support.

Please contact us to discuss how best we can support you on or 0300 999 1177 (Option 1).

Best wishes from all at NOCN to you our valued customers. We hope you all remain safe and well.

Graham Hasting-Evans, Group Managing Director

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Carrying Out Maintenance and Minor Repairs

Level 2
Credit Value
Guided Learning Hours

Learning Outcomes Assessment Criteria
The Learner Will The Learner Can

Know how to comply with relevant Health and Safety legislation, statutory regulations, official guidance, organisational procedures and manufacturer’s information when carrying out maintenance and minor repairs.

  • 1.1 - State the current Health and Safety legislation, statutory regulations, official guidance and organisational procedures that apply when:
    (a) preparing the area for work
    (b) carrying out maintenance and minor repairs.
  • 1.2 - State typical safety hazards associated with carrying out maintenance and minor repairs, explaining how these can be mitigated by applying appropriate risk control measures.
  • 1.3 - Correctly name and locate the persons responsible for health and safety within the specific area of work to which they have been allocated.

Know the tools and materials commonly used in carrying out maintenance and minor repairs.

  • 2.1 - Identify equipment used for maintenance and minor repairs.
  • 2.2 - Select the equipment required for specific tasks.
  • 2.3 - Identify materials required for maintenance and minor repairs tasks.
  • 2.4 - Identify materials required to perform given tasks.
  • 2.5 - Identify relevant personal protective equipment required for the given tasks.

Know how to prepare to carry out maintenance and minor repairs.

  • 3.1 - Describe how environmental and other site conditions can influence how the work is carried out.
  • 3.2 - Describe the importance of carrying out preparatory work before carrying out repairs.
  • 3.3 - Describe the importance of protecting the surrounding areas.
  • 3.4 - State methods which can be used to protect the surrounding area.

Know how to carry out maintenance and minor repairs.

  • 4.1 - Describe safe, approved working practices for carrying out the work. 
  • 4.2 - Describe how to make sure that the surrounding areas are maintained during maintenance and repair.
  • 4.3 - Describe the importance of retaining the items to be replaced.
  • 4.4 - Describe how to check that items repaired function correctly, explaining why this should be done.
  • 4.5 - Describe the organisational requirements for reporting any maintenance and repair work beyond scope of own competence and responsibility.
  • 4.6 - Describe methods of cleaning tools and equipment.
  • 4.7 - State the importance of cleaning tools and equipment after use.
  • 4.8 - State where tools, equipment and unused materials should be stored.

Be able to prepare to carry out maintenance and minor repairs.

  • 5.1 - Select personal protective equipment (PPE) required for the task. 
  • 5.2 - Identify items that need maintenance, including the repair work required.
  • 5.3 - Assess environmental and other site conditions for suitability to carry out maintenance and repairs.
  • 5.4 - Protect the immediate surrounding areas throughout the preparations and the work.

Be able to carry out maintenance and minor repairs.

  • 6.1 - Use safe and approved working practices and techniques. 
  • 6.2 - Isolate any electrical supplies.
  • 6.3 - Ensure that there are no adverse effects to the finished items or appearance of the surrounding areas.
  • 6.4 - Check that replacement items function correctly and operate safely.
  • 6.5 - Check that working and surrounding areas match following maintenance and repair work.
  • 6.6 - Report any maintenance or repair work required beyond scope of own competence and responsibility.

Be able to clean and store tools and materials after use.

  • 7.1 - Clean tools and equipment following manufacturers’ instructions. 
  • 7.2 - Store tools and equipment safely after use.
  • 7.3 - Store materials correctly after use, following manufacturers’ instructions.
Assessment guidance and/or requirements
This unit may be assessed in a training environment or a simulated work environment.


Qualifications offering this unit

Reference Title Sector Level