Coronavirus update for customers

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Coronavirus update for customers

Operational Update on NOCN Group Qualifications and Services

NOCN Group offers a wide range of services including regulated qualifications, EPA for apprenticeships, Job Cards in construction, Access to HE Diplomas, bespoke accreditation and educational and skills support training.

You will find out more operational detail on the implications of COVID19 for each of these services, including advice for students and centres preparing for external assessments, through the following links:

Please note that NOCN will be following the guidance issued by the ESFA, IfATE, Ofqual, CCEA, QAA and Qualifications Wales, and will update our customers as things change.

If you have any concerns or would like to discuss the impact on your centre, apprentices or learners please contact us on or 0300 999 1177 (Option 1).

Working to support our valued customers

You will be aware of the various Government and World Health Organisation (WHO) announcements and official advice over COVID19.
The situation is unprecedented and has been continually changing. With colleges and schools now closed and the country in effect ‘locked down’, other than essential services, we will endeavour to continue to support you, your apprentices, learners and card applicants through this difficult period.

We support Ofqual’s statement that the most important principle is fairness to all learners and apprentices, not only for those being assessed now, but also for those assessed before COVID-19.

Centre Support

All our staff are working from home, so we are still offering front line support, through telephony, email and web chat as usual.
Certificates for regulated qualifications and cards are being issued to centres in the normal way.
We aim to provide as full a range of our services as possible, where these can be delivered remotely, and we can use remote or recorded assessment methods, whilst maintaining the integrity of the assessment.
All face-to-face appointments for approval visits, External Quality Assurers, and external assessments have been suspended until training centres reopen and normal business resumes.
We are providing digital on-line support, including offering WebEx interviews, developing online invigilated exams in place of physical papers, and digital content support.

Please contact us to discuss how best we can support you on or 0300 999 1177 (Option 1).

Best wishes from all at NOCN to you our valued customers. We hope you all remain safe and well.

Graham Hasting-Evans, Group Managing Director

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Clean External Surfaces and Areas

Level 2
Credit Value
Guided Learning Hours

Learning Outcomes Assessment Criteria
The Learner Will The Learner Can

Know how to comply with relevant Health and Safety legislation, statutory regulations, official guidance, organisational procedures and manufacturer’s information when cleaning external surfaces and areas.

  • 1.1 - State the current Health and Safety legislation, statutory regulations, official guidance and organisational procedures that apply when: 
    (a) preparing the area for work
    (b) cleaning external surfaces and areas.
  • 1.2 - State typical safety hazards associated with cleaning external surfaces and areas, explaining how these can be mitigated by applying appropriate risk control measures.
  • 1.3 - Correctly name and locate the persons responsible for health and safety within the specific area of work to which they have been allocated.

Know how to safely use different cleaning chemicals.

  • 2.1 - List cleaning chemicals for different purposes. 
  • 2.2 - Describe protective clothing to use when using cleaning chemicals.
  • 2.3 - Describe current legislation for using cleaning chemicals.
  • 2.4 - State the importance of following information on cleaning chemical containers.
  • 2.5 - State the importance of work routines and sequences.
  • 2.6 - List documents that should be completed when using chemicals.
  • 2.7 - Describe how to respond to types of problems or unexpected situations that may occur when preparing and using chemicals.

Know how to prepare to clean external surfaces and areas.

  • 3.1 - State the location of the job including how to reach the location. 
  • 3.2 - List the permits and checks that may be required to work on the premises.
  • 3.3 - Describe how environmental conditions can affect: 
    a) the cleaning to be carried out
    b) the equipment which can be used.
  • 3.4 - State the standards of appearance and behaviour required in the workplace.
  • 3.5 - State the importance of personal hygiene when cleaning.
  • 3.6 - Describe how the following factors can influence the cleaning method used: 
    a) manufacturer's instructions
    b) risk
    c) efficiency
    d) access
    e) time
    f) surface
    g) type of soiling.
  • 3.7 - State how to inspect a work area to decide what cleaning needs to be carried out.
  • 3.8 - State the importance of wearing the required personal protective equipment (PPE), including why it is important for others to see it being worn.
  • 3.9 - Explain why it is important to inspect the work area for public access.
  • 3.10 - Describe the best methods for carrying out a specific task, identifying possible alternatives.
  • 3.11 - Identify the best materials for carrying out a specific task, identifying possible alternatives.
  • 3.12 - State why it is important to estimate the time required for the job.

Be able to prepare to clean external surfaces and areas.

  • 4.1 - Identify the areas to be cleaned.
  • 4.2 - Identify the order in which tasks need to be done.
  • 4.3 - Assess the impact of environmental conditions on the order of tasks.
  • 4.4 - Select the appropriate equipment and tools for each cleaning task, taking into account: 
    a) efficiency
    b) risk
    c) time
    d) weather conditions.
  • 4.5 - Select personal protective equipment for the task.
  • 4.6 - Check that the tools and equipment required are available for use.
  • 4.7 - Check that the equipment can be used safely in the work area.
  • 4.8 - Deal with unattended items following organisational requirements.

Know how to clean external surfaces and areas.

  • 5.1 - Describe how to avoid causing injury or damage to self and others when cleaning. 
  • 5.2 - State techniques to use with chosen equipment and materials.
  • 5.3 - Describe the tests that need to be performed.
  • 5.4 - Describe the possible consequences of:
    a) using wrong equipment
    b) using wrong materials
    c) not following manufacturer's instructions.
  • 5.5 - State how to change between cleaning methods to cope with different environmental conditions.
  • 5.6 - Describe methods that can be used for cleaning external surfaces and areas.
  • 5.7 - State which cleaning methods or techniques may cause nuisance to the public or clients, including steps that can be taken to avoid this.
  • 5.8 - State the importance of checking the quality of work as it is being done.
  • 5.9 - Describe the organisational requirements for dealing with accidental damage.
  • 5.10 - State the organisational requirements for reporting difficulties which may arise.

Be able to clean external surfaces and areas.

  • 6.1 - Complete all tasks using safe working practices.
  • 6.2 - Carry out work in a way which does not affect other exterior surfaces and areas.
  • 6.3 - Use the correct cleaning method for the work area and surface.
  • 6.4 - Adapt cleaning methods according to available equipment and environmental conditions.
  • 6.5 - Report any difficulties in carrying out the work in line with organisational requirements.
  • 6.6 - Deal with accidental damage.

Be able to complete the cleaning process.

  • 7.1 - Clean tools and equipment after use. 
  • 7.2 - Return cleaning equipment, materials and personal protective equipment (PPE) to the correct storage area.
  • 7.3 - Organise replacement resources as required.
  • 7.4 - Report tools and machinery in need of repair.
Assessment guidance and/or requirements
This unit may be assessed in a training environment or a simulated work environment.


Qualifications offering this unit

Reference Title Sector Level