Coronavirus update for customers

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Coronavirus update for customers

Operational Update on NOCN Group Qualifications and Services

NOCN Group offers a wide range of services including regulated qualifications, EPA for apprenticeships, Job Cards in construction, Access to HE Diplomas, bespoke accreditation and educational and skills support training.

You will find out more operational detail on the implications of COVID19 for each of these services, including advice for students and centres preparing for external assessments, through the following links:

Please note that NOCN will be following the guidance issued by the ESFA, IfATE, Ofqual, CCEA, QAA and Qualifications Wales, and will update our customers as things change.

If you have any concerns or would like to discuss the impact on your centre, apprentices or learners please contact us on nocn@nocn.org.uk or 0300 999 1177 (Option 1).

Working to support our valued customers

You will be aware of the various Government and World Health Organisation (WHO) announcements and official advice over COVID19.
The situation is unprecedented and has been continually changing. With colleges and schools now closed and the country in effect ‘locked down’, other than essential services, we will endeavour to continue to support you, your apprentices, learners and card applicants through this difficult period.

We support Ofqual’s statement that the most important principle is fairness to all learners and apprentices, not only for those being assessed now, but also for those assessed before COVID-19.

Centre Support

All our staff are working from home, so we are still offering front line support, through telephony, email and web chat as usual.
Certificates for regulated qualifications and cards are being issued to centres in the normal way.
We aim to provide as full a range of our services as possible, where these can be delivered remotely, and we can use remote or recorded assessment methods, whilst maintaining the integrity of the assessment.
All face-to-face appointments for approval visits, External Quality Assurers, and external assessments have been suspended until training centres reopen and normal business resumes.
We are providing digital on-line support, including offering WebEx interviews, developing online invigilated exams in place of physical papers, and digital content support.


Please contact us to discuss how best we can support you on nocn@nocn.org.uk or 0300 999 1177 (Option 1).

Best wishes from all at NOCN to you our valued customers. We hope you all remain safe and well.

Graham Hasting-Evans, Group Managing Director

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Cleaning and Servicing a Range of Housekeeping Areas

Reference
J/601/5015
Level
Level 2
Credit Value
3
Guided Learning Hours
28
 


Learning Outcomes Assessment Criteria
The Learner Will The Learner Can
1

Be able to clean and service toilet and bathroom areas.

  • 1.1 - Prepare bathroom and toilet areas for cleaning.
  • 1.2 - Choose the correct cleaning equipment and materials for toilet and bathroom areas.
  • 1.3 - Clean toilets and surrounding areas correctly.
  • 1.4 - Clean bathroom appliances and surrounding areas correctly.
  • 1.5 - Clean floors, walls, mirrors and other areas following correct procedures.
  • 1.6 - Identify and report anything that needs maintenance or repair.
  • 1.7 - Complete and pass on any records of work, when required.
  • 1.8 - Carry out a final check of the area to ensure customer satisfaction.
2

Understand how to clean and service toilet and bathroom areas.

  • 2.1 - Describe what to do if customers are present when cleaning rooms.
  • 2.2 - Explain why it is important to prepare the area and yourself before cleaning and disposing of waste.
  • 2.3 - Give examples of the types of items in bathrooms and bedrooms that may need maintenance and repair.
  • 2.4 - Explain why it is important to report items needing repair and who to report them to.
  • 2.5 - Identify the types of records that should be kept in relation to cleaning.
  • 2.6 - Identify why work areas need to be inspected on completion.
  • 2.7 - State organisational standards for cleaning toilets and bathroom areas.
  • 2.8 - State when hazard signs are sometimes needed in preparing the work areas.
  • 2.9 - State what materials and equipment are used for cleaning different areas of the bathroom and how to choose the correct one.
  • 2.10 - Describe the types of unexpected situations that may happen when cleaning bathrooms and toilets and how to deal with them.
3

Be able to clean and service furnished areas.

  • 3.1 - Prepare furnished areas for cleaning. 
  • 3.2 - Choose the correct cleaning equipment and materials for each part of the area.
  • 3.3 - Clean the floor covering according to workplace procedures.
  • 3.4 - Clean the furniture according to workplace procedures.
  • 3.5 - Clean mirrors, wall covering and any other surfaces and leave the whole area tidy.
  • 3.6 - Identify and report anything that needs maintenance or repair.
  • 3.7 - Complete and pass on any records of work correctly.
  • 3.8 - Carry out a final check of the area to make sure it will satisfy the customer.
4

Understand how to clean and service furnished areas.

  • 4.1 - State organisational standards for cleaning in furnished areas. 
  • 4.2 - Describe safe lifting and carrying techniques and why these should always be used.
  • 4.3 - State what materials and equipment are used for cleaning different furnished areas and how to choose the correct one.
  • 4.4 - Explain why certain areas need to be kept secure from unauthorised access.
  • 4.5 - Describe the types of unexpected situations that may happen when cleaning furnished areas and how to deal with these.
5

Be able to dispose of waste.

  • 5.1 - Wear appropriate personal protective clothing.
  • 5.2 - Prepare the waste for despatch making sure it is handled carefully.
  • 5.3 - Sanitise waste containers following workplace procedures.
6

Know how to dispose of waste.

  • 6.1 - Describe how to identify different sorts of waste and how different sorts of waste should be disposed of. 
  • 6.2 - State what materials and equipment are used for waste disposal.
  • 6.3 - Describe the types of problems and unexpected situations that may happen when disposing of waste and how to deal with these.

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