Coronavirus update for customers

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Coronavirus update for customers

Operational Update on NOCN Group Qualifications and Services

NOCN Group offers a wide range of services including regulated qualifications, EPA for apprenticeships, Job Cards in construction, Access to HE Diplomas, bespoke accreditation and educational and skills support training.

You will find out more operational detail on the implications of COVID19 for each of these services, including advice for students and centres preparing for external assessments, through the following links:

Please note that NOCN will be following the guidance issued by the ESFA, IfATE, Ofqual, CCEA, QAA and Qualifications Wales, and will update our customers as things change.

If you have any concerns or would like to discuss the impact on your centre, apprentices or learners please contact us on or 0300 999 1177 (Option 1).

Working to support our valued customers

You will be aware of the various Government and World Health Organisation (WHO) announcements and official advice over COVID19.
The situation is unprecedented and has been continually changing. With colleges and schools now closed and the country in effect ‘locked down’, other than essential services, we will endeavour to continue to support you, your apprentices, learners and card applicants through this difficult period.

We support Ofqual’s statement that the most important principle is fairness to all learners and apprentices, not only for those being assessed now, but also for those assessed before COVID-19.

Centre Support

All our staff are working from home, so we are still offering front line support, through telephony, email and web chat as usual.
Certificates for regulated qualifications and cards are being issued to centres in the normal way.
We aim to provide as full a range of our services as possible, where these can be delivered remotely, and we can use remote or recorded assessment methods, whilst maintaining the integrity of the assessment.
All face-to-face appointments for approval visits, External Quality Assurers, and external assessments have been suspended until training centres reopen and normal business resumes.
We are providing digital on-line support, including offering WebEx interviews, developing online invigilated exams in place of physical papers, and digital content support.

Please contact us to discuss how best we can support you on or 0300 999 1177 (Option 1).

Best wishes from all at NOCN to you our valued customers. We hope you all remain safe and well.

Graham Hasting-Evans, Group Managing Director

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Cleaning of interiors and washrooms

Level 2
Credit Value
Guided Learning Hours

Learning Outcomes Assessment Criteria
The Learner Will The Learner Can

Be able to prepare for cleaning of interiors and washrooms.

  • 1.1 - Explain the purpose of a work schedule.
  • 1.2 - Explain the importance of thorough preparation before cleaned.
  • 1.3 - Assess the area and items to be cleaned.
  • 1.4 - Describe how to prepare work areas.
  • 1.5 - Explain the process for reporting damaged or deteriorating surfaces.
  • 1.6 - Describe the correct cleaning method, equipment and materials to use for different soil types and surfaces.
  • 1.7 - Select correct cleaning method, equipment and materials to use for different soil types and surfaces.
  • 1.8 - Explain the importance of following manufacturers’ recommendations and instructions.
  • 1.9 - List personal protective equipment for cleaning of interiors and washrooms.
  • 1.10 - Explain the importance of colour coding when cleaning washrooms and kitchens.

Be able to carry out cleaning of interiors and washrooms.

  • 2.1 - Explain the importance of cleaning procedures.
  • 2.2 - Use correct cleaning methods for interiors and washrooms.
  • 2.3 - Explain the importance of cleaning to prescribed standards.
  • 2.4 - Explain the consequences of using incorrect solutions, equipment and cleaning methods.
  • 2.5 - Explain the importance of completing work in a timely manner.
  • 2.6 - Explain the importance of minimising the inconvenience to colleagues, customers and the general public
  • 2.7 - Describe procedures that can be taken to minimise inconvenience.

Be able to check cleaning and resources, dispose of waste and return equipment and items.

  • 3.1 - Explain the importance of checking area and items after cleaning.
  • 3.2 - Check cleaning of interiors and washrooms and take any necessary action.
  • 3.3 - Describe the procedures for reporting damage to equipment, surfaces and premises.
  • 3.4 - Explain the importance of returning all items after cleaning to their original position.
  • 3.5 - Return items to original positions.
  • 3.6 - Explain why equipment and materials should be returned in good order to a secure storage area.
  • 3.7 - Return equipment in good order to storage areas.
  • 3.8 - Describe how to dispose of waste correctly.
  • 3.9 - Dispose of waste correctly.
  • 3.10 - Describe the procedures for ordering and replacing resources.
Assessment guidance and/or requirements
Assessment requirements specified by Asset Skills Optional units - This unit is to be assessed by an externally set assessment covering skills and knowledge


Qualifications offering this unit

Reference Title Sector Level