Coronavirus update for customers

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Coronavirus update for customers

Operational Update on NOCN Group Qualifications and Services

NOCN Group offers a wide range of services including regulated qualifications, EPA for apprenticeships, Job Cards in construction, Access to HE Diplomas, bespoke accreditation and educational and skills support training.

You will find out more operational detail on the implications of COVID19 for each of these services, including advice for students and centres preparing for external assessments, through the following links:

Please note that NOCN will be following the guidance issued by the ESFA, IfATE, Ofqual, CCEA, QAA and Qualifications Wales, and will update our customers as things change.

If you have any concerns or would like to discuss the impact on your centre, apprentices or learners please contact us on or 0300 999 1177 (Option 1).

Working to support our valued customers

You will be aware of the various Government and World Health Organisation (WHO) announcements and official advice over COVID19.
The situation is unprecedented and has been continually changing. With colleges and schools now closed and the country in effect ‘locked down’, other than essential services, we will endeavour to continue to support you, your apprentices, learners and card applicants through this difficult period.

We support Ofqual’s statement that the most important principle is fairness to all learners and apprentices, not only for those being assessed now, but also for those assessed before COVID-19.

Centre Support

All our staff are working from home, so we are still offering front line support, through telephony, email and web chat as usual.
Certificates for regulated qualifications and cards are being issued to centres in the normal way.
We aim to provide as full a range of our services as possible, where these can be delivered remotely, and we can use remote or recorded assessment methods, whilst maintaining the integrity of the assessment.
All face-to-face appointments for approval visits, External Quality Assurers, and external assessments have been suspended until training centres reopen and normal business resumes.
We are providing digital on-line support, including offering WebEx interviews, developing online invigilated exams in place of physical papers, and digital content support.

Please contact us to discuss how best we can support you on or 0300 999 1177 (Option 1).

Best wishes from all at NOCN to you our valued customers. We hope you all remain safe and well.

Graham Hasting-Evans, Group Managing Director

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Working within the private security industry

Level 2
Credit Value
Guided Learning Hours

Learning Outcomes Assessment Criteria
The Learner Will The Learner Can

Know the main characteristics of the private security industry.

  • 1.1. - Identify the key purposes of the private security industry.
  • 1.2. - State the functions of the Security Industry Authority (SIA).
  • 1.3. -
    Identify standards of behaviour required of a security operative.

  • 1.4. -
    Identify different sectors within the private security industry.

  • 1.5. -
    Identify the benefits of linking with crime reduction initiatives.


Understand legislation as it applies to the individual in carrying out a licensable activity.

  • 2.1. -
    Identify the differences between civil and criminal Law.

  • 2.2. - State the main aims of the Private Security Industry Act 2001. 
  • 2.3. - Identify key legislation relating to promoting equality and diversity in the workplace.

Understand the importance of safe working practices to comply with legal requirements.

  • 3.1. - State the importance of health and safety in the work environment.
  • 3.2. - State the meaning of 'duty of care'.
  • 3.3. - Identify the responsibilities of employees, employers and the self-employed under health and safety at work legislation.
  • 3.4. - Identify methods for safe manual handling.
  • 3.5. - Recognise ‘risks’ in relation to health and safety at work. 
  • 3.6. - State how to minimise risk to personal safety and security.
  • 3.7. - Identify typical workplace hazards.
  • 3.8. - Identify safety signs and signals.
  • 3.9. - State reporting procedures for health and safety accidents and incidents.
  • 3.10. - Identify who to contact in first aid situations.

Understand fire procedures in the workplace.

  • 4.1. - Identify basic fire safety measures.
  • 4.2. - Identify the elements that must be present for fire to exist.
  • 4.3. - Identify classifications of fire. 
  • 4.4. - Identify basic fire fighting equipment.
  • 4.5. - State the different types of fire extinguishers and their uses.
  • 4.6. - State the actions to be taken upon discovering a fire.
  • 4.7. - State the importance of understanding fire control panels.
  • 4.8. - State the importance of understanding fire evacuation procedures.
  • 4.9. - Identify the role and responsibilities of a fire marshal.

Understand emergencies and the importance of emergency procedures.

  • 5.1. - Identify responses to different types of emergencies.
  • 5.2. - State how to make emergency calls.
  • 5.3. - Identify actions to be taken in the event of personal injury.
  • 5.4. - Identify factors which may indicate individuals could be vulnerable and at risk of harm.
  • 5.5. - State actions to take when individuals have been identified as vulnerable and at risk of harm.
  • 5.6. - Identify how to report indicators of child sexual exploitation.
  • 5.7. - Identify behaviours that could indicate suspicious or terrorist activity.
  • 5.8. - Identify actions to be taken in the event of a security threat.
  • 5.9. -
    State the importance of a business continuity plan.


Understand the importance of communication skills and customer care.

  • 6.1. - State the basic elements of communication.
  • 6.2. - Identify the different types of communication. 
  • 6.3. - State the importance of communication in delivering customer care.
  • 6.4. - Identify different types of customers and how their needs can vary.
  • 6.5. - State the principles of customer care.
  • 6.6. - Identify best practice in relation to telephone communications.
  • 6.7. - Identify best practice in relation to radio communications.
  • 6.8. - Recognise the call signs of the NATO phonetic alphabet.