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Developing and Maintaining Good Occupational Working Relationships in the Workplace

Reference
M/503/2915
Level
Level 5
Credit Value
8
Guided Learning Hours
27
Grading Type
Ungraded
Aim
The aim of this unit is to illustrate the skills, knowledge and understanding required to confirm competence developing and maintaining good working relationships in the workplace within the relevant sector of industry.


Learning Outcomes Assessment Criteria
The Learner Will The Learner Can
1 Develop, maintain and encourage working relationships to promote good will and trust.
  • 1.1 - Give appropriate advice and information to relevant people about the occupational work activities and/or associated occupations involved.
  • 1.2 - Apply the principles of equality and diversity by considering the needs of individuals when working and communicating with others.
  • 1.3 - Explain the methods and techniques used and personal attributes required to encourage and maintain working relationships that promote goodwill and trust with relevant people.
  • 1.4 - Explain the principles of equality and diversity and how to apply them when working and communicating with others.
2

Inform relevant people about work activities in an appropriate level of detail, with the appropriate level of urgency.

  • 2.1 - Communicate on the following work activity information to relevant people following organisational procedures:
    - appropriate timescales
    - health and safety requirements
    - co-ordination of work procedures.
  • 2.2 - Explain the different methods and techniques used to inform relevant people about work activities.
  • 2.3 - Explain the effects of not informing relevant people with the expected level of urgency.
  • 2.4 - Explain the different types of work activity related information and to what level of detail the following people would expect to receive:
    - colleagues
    - employers
    - customers
    - contractors
    - suppliers of products and services
    - other people affected by the work/project.
3

Offer advice and help to relevant people about work activities and encourage questions/requests for clarification and comments.

  • 3.1 - Give appropriate advice and information to relevant people about the different methods of carrying out occupational work activities to achieve the required outcome.
  • 3.2 - Explain the techniques of encouraging questions and/or requests for clarification and comments.
  • 3.3 - Explain the different ways of offering advice and help to different people about work activities, in relation to:
    - progress
    - results
    - achievements
    - occupational problems
    - occupational opportunities
    - health and safety requirements
    - co-ordinated work.
4

Clarify proposals with relevant people and discuss alternative suggestions.

  • 4.1 - Engage regular discussions with relevant people about the occupational work activity and/or other occupations involved.
  • 4.2 - Explain the methods of clarifying alternative proposals with relevant people.
  • 4.3 - Explain the methods of suggesting alternative proposals.
5

Resolve differences of opinion in ways that minimise offence and maintain goodwill, trust and respect.

  • 5.1 - Examine and agree the work activities that satisfy all people involved and will meet the required outcome of the proposed method of work.
  • 5.2 - Explain the methods and techniques used to resolve differences of opinion in ways which minimise offence and maintain goodwill, trust and respect.
Assessment guidance and/or requirements
This unit must be assessed in a work environment, in accordance with the ConstructionSkills‘ Consolidated Assessment Strategy for Construction and the Built Environment. Please refer to the hyperlink for clarity - https://www.citb.co.uk/qualifications-standards/qualification-framework/
Assessors for this unit must have verifiable, current industry experience and a sufficient depth of relevant occupational expertise and knowledge, and must use a combination of assessment methods as defined in the Consolidated Assessment Strategy.
Workplace evidence of skills cannot be simulated.

Qualifications offering this unit

Reference Title Sector Level