Coronavirus update for customers

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Coronavirus update for customers

Operational Update on NOCN Group Qualifications and Services

NOCN Group offers a wide range of services including regulated qualifications, EPA for apprenticeships, Job Cards in construction, Access to HE Diplomas, bespoke accreditation and educational and skills support training.

You will find out more operational detail on the implications of COVID19 for each of these services, including advice for students and centres preparing for external assessments, through the following links:

Please note that NOCN will be following the guidance issued by the ESFA, IfATE, Ofqual, CCEA, QAA and Qualifications Wales, and will update our customers as things change.

If you have any concerns or would like to discuss the impact on your centre, apprentices or learners please contact us on or 0300 999 1177 (Option 1).

Working to support our valued customers

You will be aware of the various Government and World Health Organisation (WHO) announcements and official advice over COVID19.
The situation is unprecedented and has been continually changing. With colleges and schools now closed and the country in effect ‘locked down’, other than essential services, we will endeavour to continue to support you, your apprentices, learners and card applicants through this difficult period.

We support Ofqual’s statement that the most important principle is fairness to all learners and apprentices, not only for those being assessed now, but also for those assessed before COVID-19.

Centre Support

All our staff are working from home, so we are still offering front line support, through telephony, email and web chat as usual.
Certificates for regulated qualifications and cards are being issued to centres in the normal way.
We aim to provide as full a range of our services as possible, where these can be delivered remotely, and we can use remote or recorded assessment methods, whilst maintaining the integrity of the assessment.
All face-to-face appointments for approval visits, External Quality Assurers, and external assessments have been suspended until training centres reopen and normal business resumes.
We are providing digital on-line support, including offering WebEx interviews, developing online invigilated exams in place of physical papers, and digital content support.

Please contact us to discuss how best we can support you on or 0300 999 1177 (Option 1).

Best wishes from all at NOCN to you our valued customers. We hope you all remain safe and well.

Graham Hasting-Evans, Group Managing Director

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Maintaining Electrical and Plumbing Services

Level 2
Credit Value
Guided Learning Hours

Learning Outcomes Assessment Criteria
The Learner Will The Learner Can

Know how to comply with relevant Health and Safety legislation, statutory regulations, official guidance, organisational procedures and manufacturer’s information when maintaining electrical and plumbing services.

  • 1.1 - State the current Health and Safety legislation, statutory regulations, official guidance and organisational procedures that apply when:
    (a) preparing the area for work
    (b) maintaining electrical and plumbing services. 
  • 1.2 - State typical safety hazards associated with maintaining electrical and plumbing services, explaining how these can be mitigated by applying appropriate risk control measures.
  • 1.3 - Explain why it is important to always adhere to safety regulations and codes of practice.
  • 1.4 - Correctly name and locate the persons responsible for health and safety within the specific area of work to which they have been allocated.

Know the tools and materials commonly used in maintaining plumbing and electrical services.

  • 2.1 - Identify equipment used for maintaining plumbing services. 
  • 2.2 - Identify equipment used for maintaining electrical services.
  • 2.3 - Select the equipment required for specific tasks.
  • 2.4 - Identify materials required for plumbing maintenance tasks.
  • 2.5 - Identify materials required for electrical maintenance tasks.
  • 2.6 - Identify relevant personal protective equipment (PPE) required for given tasks.

Know how to prepare for maintaining plumbing and electrical services.

  • 3.1 - Describe the actions which must be taken to warn others of maintenance work. 
  • 3.2 - Describe how to isolate equipment from the supply.
  • 3.3 - State why equipment must be isolated before maintenance is started.
  • 3.4 - State where to turn off the supply.
  • 3.5 - Explain why it is important to prevent faulty equipment from being used.

Be able to prepare for maintaining plumbing and electrical services.

  • 4.1 - Select tools and equipment for given tasks. 
  • 4.2 - Select personal protective equipment (PPE) for given tasks.
  • 4.3 - Isolate the equipment from the supply before starting maintenance.
  • 4.4 - Warn others of the work being carried out.
  • 4.5 - Explain to others the potential impact on premises and facilities.

Know how to carry out basic electrical and plumbing maintenance.

  • 5.1 - Describe how to remove faulty components. 
  • 5.2 - Outline the consequences of failing to dispose of faulty components correctly.
  • 5.3 - Explain why it is important to use the correct replacement parts.
  • 5.4 - Describe methods for removing damaged parts.
  • 5.5 - Describe methods for fitting replacement component parts.
  • 5.6 - Give examples of necessary adjustments, including how to make them.

Be able to carry out basic electrical and plumbing maintenance according to instructions.

  • 6.1 - Use safe and approved working practices and techniques.
  • 6.2 - Isolate any electrical supplies.
  • 6.3 - Ensure that there are no adverse effects to the finished items or appearance of the surrounding areas. 
  • 6.4 - Check that replacement items function correctly and operate safely.
  • 6.5 - Report any maintenance or repair work beyond scope of own competence or responsibility.

Be able to clean and store equipment and materials after use.

  • 7.1 - Clean tools and equipment following manufacturers’ instructions.
  • 7.2 - Store tools and equipment safely after use.
  • 7.3 - Store materials correctly after use, following manufacturers’ instructions.
Assessment guidance and/or requirements
This unit may be assessed in a training environment or a simulated work environment.


Qualifications offering this unit

Reference Title Sector Level