Coronavirus update for customers

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Coronavirus update for customers

Operational Update on NOCN Group Qualifications and Services

NOCN Group offers a wide range of services including regulated qualifications, EPA for apprenticeships, Job Cards in construction, Access to HE Diplomas, bespoke accreditation and educational and skills support training.

You will find out more operational detail on the implications of COVID19 for each of these services, including advice for students and centres preparing for external assessments, through the following links:

Please note that NOCN will be following the guidance issued by the ESFA, IfATE, Ofqual, CCEA, QAA and Qualifications Wales, and will update our customers as things change.

If you have any concerns or would like to discuss the impact on your centre, apprentices or learners please contact us on or 0300 999 1177 (Option 5).

Working to support our valued customers

You will be aware of the various Government and World Health Organisation (WHO) announcements and official advice over COVID19.
The situation is unprecedented and has been continually changing. With colleges and schools now closed and the country in effect ‘locked down’, other than essential services, we will endeavour to continue to support you, your apprentices, learners and card applicants through this difficult period.

We support Ofqual’s statement that the most important principle is fairness to all learners and apprentices, not only for those being assessed now, but also for those assessed before COVID-19.

Centre Support

All our staff are working from home, so we are still offering front line support, through telephony, email and web chat as usual.
Certificates for regulated qualifications and cards are being issued to centres in the normal way.
We aim to provide as full a range of our services as possible, where these can be delivered remotely, and we can use remote or recorded assessment methods, whilst maintaining the integrity of the assessment.
All face-to-face appointments for approval visits, External Quality Assurers, and external assessments have been suspended until training centres reopen and normal business resumes.
We are providing digital on-line support, including offering WebEx interviews, developing online invigilated exams in place of physical papers, and digital content support.

Please contact us to discuss how best we can support you on or 0300 999 1177 (Option 5).

Best wishes from all at NOCN to you our valued customers. We hope you all remain safe and well.

Graham Hasting-Evans, Group Managing Director

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Controlling Work Against Agreed Standards in the Workplace

Level 4
Credit Value
Guided Learning Hours
The aim of this unit is to illustrate the skills, knowledge and understanding required to confirm competence in controlling work against agreed standards in the workplace within the relevant sector of industry.

Learning Outcomes Assessment Criteria
The Learner Will The Learner Can
1 Identify quality standards from available information and pass onto people responsible for their implementation before work starts.
  • 1.1 - Extract quality information from at least three of the following standards:
    - statutory requirements
    - British Standards
    - International Standards
    - Codes of Practice
    - organisational standards
    - trade advisory guidance and best practice
    - benchmarks and key performance indicators
  • 1.2 - Communicate to those responsible for their implementation, the required quality standards for intended work, prior to the commencement of work.
  • 1.3 - Explain the different ways that quality standards can be identified.
  • 1.4 - Explain procedures that can be used to ensure that people responsible receive appropriate information on quality standards prior to the commencement of work.
  • 1.5 - Explain different ways of ensuring that people responsible implement appropriate quality standards before work.
  • 1.6 - Outline the types of people responsible for providing, implementing, maintaining and agreeing quality standards.
2 Communicate the responsibilities that individuals have for maintaining quality.
  • 2.1 - Identify relevant individuals responsible for maintaining quality standards for relevant work.
  • 2.2 - Inform relevant individuals of their responsibilities in maintaining quality standards.
  • 2.3 - Describe methods and techniques of communicating individual responsibilities for maintaining quality standards.
3 Implement systems to inspect and control the quality of work and record the outcomes.
  • 3.1 - Follow organisational systems for examining work by undertaking at least six of the following systems:
    - visual inspections
    - checks with design requirements
    - checks with standard documentation
    - checks with manufacturer's documentation
    - checks with delivery notes
    - sampling and mock-ups
    - testing
    - site inspection reports
    - contractor's reports
    - site meetings
    - dimensional checks
    - handover checks
  • 3.2 - Document findings of inspections following organisational procedures and compare with agreed quality standards for the work.
  • 3.3 - Explain different ways of implementing systems that control the quality of work.
  • 3.4 - Explain typical methods of checking the quality of work against agreed quality standards.
  • 3.5 - Outline different ways of recording findings obtained from quality inspections.
  • 3.6 - Give reasons for implementing systems that control and record the quality of work.
4 Check regularly that work conforms to the design requirements and the specified quality standards.
  • 4.1 - Undertake regular checks to ensure work conforms to the design requirements and agreed quality standards.
  • 4.2 - Describe the different methods of checking that work conforms to the design requirements and specified quality standards.
5 Identify work which fails the requirements and specified quality standards and ensure corrective action is taken.
  • 5.1 - Apply corrective actions to faults relating to least one of the following areas:
    - materials and components and their use
    - methods of construction
  • 5.2 - Explain the techniques that allows work which fails to meet the requirements and quality standards to be identified.
  • 5.3 - Describe measures that should be taken to ensure corrective actions are taken when work which does not meet the standards are identified.
6 Inform decision makers regularly about significant variations in quality standards, programme and safety implications, and suggest improvements.
  • 6.1 - Communicate with decision makers on issues with quality standards, programme and safety implications.
  • 6.2 - Identify and propose solutions to enable work to meet agreed quality standards, programme and safety requirements.
  • 6.3 - Explain when and how decision makers should be informed about significant variations in quality standards, programmes and possible safety implications.
  • 6.4 - Describe techniques and methods of suggesting improvements to decision makers.
7 Identify improvements from feedback received and recommend them to people responsible.
  • 7.1 - Implement systems that allow feedback on the quality of work being undertaken and identify solutions that can be made.
  • 7.2 - Communicate suggestions of improvements that can be made on relevant work to at least two of the following people:
    - clients, customers or their representatives
    - contractors
    - consultants
    - sub-contractors
    - suppliers
    - workforce
    - internal management
  • 7.3 - Explain how improvements in quality can be identified and how to make recommendations for improvements in quality to the people responsible.
Assessment guidance and/or requirements
This unit must be assessed in a work environment, in accordance with the ConstructionSkills‘ Consolidated Assessment Strategy for Construction and the Built Environment.
Assessors for this unit must have verifiable, current industry experience and a sufficient depth of relevant occupational expertise and knowledge, and must use a combination of assessment methods as defined in the Consolidated Assessment Strategy.
Workplace evidence of skills cannot be simulated.