||Identify quality standards from available information and pass onto people responsible for their implementation before work starts.
- 1.1 - Extract quality information from at least three of the following standards:
- statutory requirements
- British Standards
- International Standards
- Codes of Practice
- organisational standards
- trade advisory guidance and best practice
- benchmarks and key performance indicators
- 1.2 - Communicate to those responsible for their implementation, the required quality standards for intended work, prior to the commencement of work.
- 1.3 - Explain the different ways that quality standards can be identified.
- 1.4 - Explain procedures that can be used to ensure that people responsible receive appropriate information on quality standards prior to the commencement of work.
- 1.5 - Explain different ways of ensuring that people responsible implement appropriate quality standards before work.
- 1.6 - Outline the types of people responsible for providing, implementing, maintaining and agreeing quality standards.
||Communicate the responsibilities that individuals have for maintaining quality.
- 2.1 - Identify relevant individuals responsible for maintaining quality standards for relevant work.
- 2.2 - Inform relevant individuals of their responsibilities in maintaining quality standards.
- 2.3 - Describe methods and techniques of communicating individual responsibilities for maintaining quality standards.
||Implement systems to inspect and control the quality of work and record the outcomes.
- 3.1 - Follow organisational systems for examining work by undertaking at least six of the following systems:
- visual inspections
- checks with design requirements
- checks with standard documentation
- checks with manufacturer's documentation
- checks with delivery notes
- sampling and mock-ups
- site inspection reports
- contractor's reports
- site meetings
- dimensional checks
- handover checks
- 3.2 - Document findings of inspections following organisational procedures and compare with agreed quality standards for the work.
- 3.3 - Explain different ways of implementing systems that control the quality of work.
- 3.4 - Explain typical methods of checking the quality of work against agreed quality standards.
- 3.5 - Outline different ways of recording findings obtained from quality inspections.
- 3.6 - Give reasons for implementing systems that control and record the quality of work.
||Check regularly that work conforms to the design requirements and the specified quality standards.
- 4.1 - Undertake regular checks to ensure work conforms to the design requirements and agreed quality standards.
- 4.2 - Describe the different methods of checking that work conforms to the design requirements and specified quality standards.
||Identify work which fails the requirements and specified quality standards and ensure corrective action is taken.
- 5.1 - Apply corrective actions to faults relating to least one of the following areas:
- materials and components and their use
- methods of construction
- 5.2 - Explain the techniques that allows work which fails to meet the requirements and quality standards to be identified.
- 5.3 - Describe measures that should be taken to ensure corrective actions are taken when work which does not meet the standards are identified.
||Inform decision makers regularly about significant variations in quality standards, programme and safety implications, and suggest improvements.
- 6.1 - Communicate with decision makers on issues with quality standards, programme and safety implications.
- 6.2 - Identify and propose solutions to enable work to meet agreed quality standards, programme and safety requirements.
- 6.3 - Explain when and how decision makers should be informed about significant variations in quality standards, programmes and possible safety implications.
- 6.4 - Describe techniques and methods of suggesting improvements to decision makers.
||Identify improvements from feedback received and recommend them to people responsible.
- 7.1 - Implement systems that allow feedback on the quality of work being undertaken and identify solutions that can be made.
- 7.2 - Communicate suggestions of improvements that can be made on relevant work to at least two of the following people:
- clients, customers or their representatives
- internal management
- 7.3 - Explain how improvements in quality can be identified and how to make recommendations for improvements in quality to the people responsible.