Coronavirus update for customers

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Coronavirus update for customers

Operational Update on NOCN Group Qualifications and Services

NOCN Group offers a wide range of services including regulated qualifications, EPA for apprenticeships, Job Cards in construction, Access to HE Diplomas, bespoke accreditation and educational and skills support training.

You will find out more operational detail on the implications of COVID19 for each of these services, including advice for students and centres preparing for external assessments, through the following links:

Please note that NOCN will be following the guidance issued by the ESFA, IfATE, Ofqual, CCEA, QAA and Qualifications Wales, and will update our customers as things change.

If you have any concerns or would like to discuss the impact on your centre, apprentices or learners please contact us on nocn@nocn.org.uk or 0300 999 1177 (Option 1).

Working to support our valued customers

You will be aware of the various Government and World Health Organisation (WHO) announcements and official advice over COVID19.
The situation is unprecedented and has been continually changing. With colleges and schools now closed and the country in effect ‘locked down’, other than essential services, we will endeavour to continue to support you, your apprentices, learners and card applicants through this difficult period.

We support Ofqual’s statement that the most important principle is fairness to all learners and apprentices, not only for those being assessed now, but also for those assessed before COVID-19.

Centre Support

All our staff are working from home, so we are still offering front line support, through telephony, email and web chat as usual.
Certificates for regulated qualifications and cards are being issued to centres in the normal way.
We aim to provide as full a range of our services as possible, where these can be delivered remotely, and we can use remote or recorded assessment methods, whilst maintaining the integrity of the assessment.
All face-to-face appointments for approval visits, External Quality Assurers, and external assessments have been suspended until training centres reopen and normal business resumes.
We are providing digital on-line support, including offering WebEx interviews, developing online invigilated exams in place of physical papers, and digital content support.


Please contact us to discuss how best we can support you on nocn@nocn.org.uk or 0300 999 1177 (Option 1).

Best wishes from all at NOCN to you our valued customers. We hope you all remain safe and well.

Graham Hasting-Evans, Group Managing Director

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Working as a CCTV Operator within the Private Security Industry

Reference
T/506/7147
Level
Level 2
Credit Value
1
Guided Learning Hours
14
 


Learning Outcomes Assessment Criteria
The Learner Will The Learner Can
1

Understand the roles and responsibilities of the CCTV operator and other CCTV staff.

  • 1.1. - Identify the roles and responsibilities of each member of the CCTV team.
  • 1.2. - State the meaning of “confidentiality” as it applies to the role of a CCTV operator.
  • 1.3. - State the CCTV operators’ responsibilities regarding privacy issues. 
  • 1.4. - Identify the main types of incidents that a CCTV operator may assist with.
  • 1.5. - Identify non-crime incidents and how the operator should deal with them.
  • 1.6. - Identify local crime and disorder issues that affect CCTV operations.
  • 1.7. - Recognise indicators of a suspected Improvised Explosive Device (IED).
2

Understand CCTV codes of practice, operational procedures and guidelines.

  • 2.1. - Identify the purpose of codes of practice, operational procedures and guidelines.
  • 2.2. - Identify the impact of codes of practice, operational procedures and guidelines on CCTV operations.
  • 2.3. - State why the control room is kept as a secure environment.
  • 2.4. - Identify the key features of access control systems.
  • 2.5. - State the requirements for dealing with authorised and unauthorised visitors to the CCTV control room.
  • 2.6. -
    Identify reasons for targeting suspects and vehicles.

  • 2.7. - Identify the methods used when targeting suspects and vehicles.
  • 2.8. - State the importance of accurate record keeping. 
3

Understand relevant legislation and how it impacts on CCTV operations.

  • 3.1. - Identify how Data Protection legislation impacts on the role of the CCTV operator.
  • 3.2. - Identify how Freedom of Information legislation impacts on the role of the CCTV operator.
  • 3.3. - Identify how Human Rights legislation impacts CCTV operations. 
  • 3.4. - Identify the main provisions of the Regulation of Investigatory Powers and the Protections of Freedoms Act. 
  • 3.5. - State how main provisions of the Regulation of Investigatory Powers and the Protections of Freedoms Act impact on CCTV operations.
  • 3.6. - State how to conduct surveillance planning.
  • 3.7. -
    Identify how the Police and Criminal Evidence Act and the Criminal Procedure and Investigations Act impact on the role of a CCTV operator when collecting and processing evidence.

  • 3.8. - Identify how the Police and Criminal Evidence Act and the Criminal Procedure and Investigations Act impact on the role of a CCTV operator when securing evidence.  
  • 3.9. - Identify the responsibilities of the CCTV operator to produce statements and give evidence in court.
  • 3.10. - Identify how the Sex Offenders legislation impacts on CCTV operations.
4

Understand the importance of communication within CCTV operations

  • 4.1. - State how CCTV operators interact with third parties during an incident.
  • 4.2. - Identify ways in which the CCTV operator can assist statutory enforcement agencies.
  • 4.3. - Identify actions to take on receiving a request for assistance from the police and other partners.
  • 4.4. - State the importance of team working. 
  • 4.5. - Identify the importance of dedicated communication links with third parties.
  • 4.6. - State the importance of accurate and timely communication up and down the reporting chain.
5

Understand emergency procedures in the CCTV control room.

  • 5.1. - State the actions to take when an evacuation of the control room is ordered.
  • 5.2. - State the procedures to follow on re-occupying the CCTV control room after an evacuation.
  • 5.3. - State how to carry out a search of the CCTV control room for a suspicious object. 
  • 5.4. - Identify actions to take if a suspicious object is found in the CCTV control room.
  • 5.5. - State the actions to be taken in the event of a systems failure.
6

Understand the characteristics of a CCTV system.

  • 6.1. - State the purposes of a CCTV system.
  • 6.2. - Identify the main components of the CCTV system.
  • 6.3. - Identify the main types of CCTV cameras. 
  • 6.4. - Identify current and emerging CCTV technologies. 
7

Understand health and safety relevant to the CCTV operator. 

  • 7.1. - State procedures for lone working.
  • 7.2. - State the guidelines for CCTV operators under the Display Screen Regulations.
  • 7.3. - Identify the reasons for operator check call systems.
  • 7.4. - State the key indicators of stress and how these can be managed. 
  • 7.5. - State the purpose of a risk assessment. 

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