Coronavirus update for customers

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Coronavirus update for customers

Operational Update on NOCN Group Qualifications and Services

NOCN Group offers a wide range of services including regulated qualifications, EPA for apprenticeships, Job Cards in construction, Access to HE Diplomas, bespoke accreditation and educational and skills support training.

You will find out more operational detail on the implications of COVID19 for each of these services, including advice for students and centres preparing for external assessments, through the following links:

Please note that NOCN will be following the guidance issued by the ESFA, IfATE, Ofqual, CCEA, QAA and Qualifications Wales, and will update our customers as things change.

If you have any concerns or would like to discuss the impact on your centre, apprentices or learners please contact us on or 0300 999 1177 (Option 1).

Working to support our valued customers

You will be aware of the various Government and World Health Organisation (WHO) announcements and official advice over COVID19.
The situation is unprecedented and has been continually changing. With colleges and schools now closed and the country in effect ‘locked down’, other than essential services, we will endeavour to continue to support you, your apprentices, learners and card applicants through this difficult period.

We support Ofqual’s statement that the most important principle is fairness to all learners and apprentices, not only for those being assessed now, but also for those assessed before COVID-19.

Centre Support

All our staff are working from home, so we are still offering front line support, through telephony, email and web chat as usual.
Certificates for regulated qualifications and cards are being issued to centres in the normal way.
We aim to provide as full a range of our services as possible, where these can be delivered remotely, and we can use remote or recorded assessment methods, whilst maintaining the integrity of the assessment.
All face-to-face appointments for approval visits, External Quality Assurers, and external assessments have been suspended until training centres reopen and normal business resumes.
We are providing digital on-line support, including offering WebEx interviews, developing online invigilated exams in place of physical papers, and digital content support.

Please contact us to discuss how best we can support you on or 0300 999 1177 (Option 1).

Best wishes from all at NOCN to you our valued customers. We hope you all remain safe and well.

Graham Hasting-Evans, Group Managing Director

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Clean Internal Surfaces and Areas

Level 2
Credit Value
Guided Learning Hours

Learning Outcomes Assessment Criteria
The Learner Will The Learner Can

Know how to comply with relevant Health and Safety legislation, statutory regulations, official guidance, organisational procedures and manufacturer’s information when cleaning internal surfaces and areas.

  • 1.1 - State the current Health and Safety legislation, statutory regulations, official guidance and organisational procedures that apply when:
    (a) preparing the area for work
    (b) cleaning internal surfaces and areas. 
  • 1.2 - State typical safety hazards associated with cleaning internal surfaces and areas, explaining how these can be mitigated by applying appropriate risk control measures.
  • 1.3 - Correctly name and locate the persons responsible for health and safety within the specific area of work to which they have been allocated.

Know how to prepare to clean internal surfaces and areas.

  • 2.1 - Describe the sequence for cleaning to avoid re-soiling. 
  • 2.2 - List the permits and checks that may be required to work on the premises.
  • 2.3 - State the standards of appearance and behaviour required in the workplace.
  • 2.4 - State the importance of personal hygiene when cleaning.
  • 2.5 - State the location of the storage areas for equipment and materials.
  • 2.6 - State why storage area should be kept clean, safe and secure.
  • 2.7 - Describe how the following factors can influence the cleaning method used:
    a) manufacturer's instructions
    b) risk c) efficiency
    d) access
    e) time
    f) surface
    g) type of soiling.
  • 2.8 - State how to inspect a work area to decide what cleaning needs to be carried out. 
  • 2.9 - State the importance of wearing the required personal protective equipment (PPE), including why it is important for others to see it being worn.
  • 2.10 - State the importance of following a work schedule.
  • 2.11 - Describe the best methods for carrying out a specific task, identifying possible alternatives.
  • 2.12 - Identify the best materials for carrying out a specific task, identifying possible alternatives.
  • 2.13 - State why different equipment should be used for different tasks.
  • 2.14 - State the importance of using the correct colour coded equipment.

Be able to prepare to clean internal surfaces and areas.

  • 3.1 - Identify the areas to be cleaned, taking into account different types of surfaces and areas. 
  • 3.2 - Inform appropriate people that cleaning is taking place, stating when it will be completed.
  • 3.3 - Select the appropriate equipment and materials for each cleaning task, taking into account surface and type of soiling.
  • 3.4 - Select personal protective equipment (PPE) for the task.
  • 3.5 - Ensure that all surfaces are accessible and can be reached to carry out adequate cleaning.
  • 3.6 - Deal with unattended items following organisational requirements.
  • 3.7 - Ventilate the area.

Know how to clean internal surfaces.

  • 4.1 - Describe how to avoid causing injury or damage when cleaning. 
  • 4.2 - State the amount of time allowed for completing the activity.
  • 4.3 - State what results are expected for each cleaning activity.
  • 4.4 - State techniques to use with chosen equipment and materials.
  • 4.5 - Describe the possible consequences of: 
    a) using wrong equipment 
    b) using wrong materials 
    c) not following manufacturer's instructions.
  • 4.6 - State how to change between cleaning methods to cope with different types of soiling and surface.
  • 4.7 - State how to identify pest infestation.
  • 4.8 - Identify how to deal with pest infestation.
  • 4.9 - State which cleaning methods or techniques may cause nuisance to the public or clients, including steps that can be taken to avoid this.
  • 4.10 - State the importance of checking the quality of work as it is being done.
  • 4.11 - State tasks that are outside of own responsibility.
  • 4.12 - State the organisational requirements for dealing with accidental damage.

Be able to clean internal surfaces and areas.

  • 5.1 - Remove loose dirt, debris and detritus prior to cleaning.
  • 5.2 - Use the correct cleaning method for the work area, type of soiling and surface.
  • 5.3 - Follow the sequence for cleaning in order to avoid re-soiling.
  • 5.4 - Assess the actions required to prevent disturbance to others when cleaning.
  • 5.5 - Avoid obstructions to access when using cleaning equipment and power leads.
  • 5.6 - Display warning signs.
  • 5.7 - Adapt the cleaning method according to the available equipment, materials and problems identified.
  • 5.8 - Report any difficulties in carrying out the work in line with organisational requirements.
  • 5.9 - Deal with spillages using the equipment, materials and methods appropriate to the surface and type of spillage.
  • 5.10 - Report any additional cleaning required that is outside of responsibility or skill.

Be able to complete the cleaning process.

  • 6.1 - Replenish supplies or consumables. 
  • 6.2 - Leave the area clean and dry.
  • 6.3 - Secure cleaning equipment, materials and personal protective equipment (PPE) in the correct storage area.
  • 6.4 - Organise replacement resources as required.


Qualifications offering this unit

Reference Title Sector Level