Coronavirus update for customers

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Coronavirus update for customers

Operational Update on NOCN Group Qualifications and Services

NOCN Group offers a wide range of services including regulated qualifications, EPA for apprenticeships, Job Cards in construction, Access to HE Diplomas, bespoke accreditation and educational and skills support training.

You will find out more operational detail on the implications of COVID19 for each of these services, including advice for students and centres preparing for external assessments, through the following links:

Please note that NOCN will be following the guidance issued by the ESFA, IfATE, Ofqual, CCEA, QAA and Qualifications Wales, and will update our customers as things change.

If you have any concerns or would like to discuss the impact on your centre, apprentices or learners please contact us on nocn@nocn.org.uk or 0300 999 1177 (Option 1).

Working to support our valued customers

You will be aware of the various Government and World Health Organisation (WHO) announcements and official advice over COVID19.
The situation is unprecedented and has been continually changing. With colleges and schools now closed and the country in effect ‘locked down’, other than essential services, we will endeavour to continue to support you, your apprentices, learners and card applicants through this difficult period.

We support Ofqual’s statement that the most important principle is fairness to all learners and apprentices, not only for those being assessed now, but also for those assessed before COVID-19.

Centre Support

All our staff are working from home, so we are still offering front line support, through telephony, email and web chat as usual.
Certificates for regulated qualifications and cards are being issued to centres in the normal way.
We aim to provide as full a range of our services as possible, where these can be delivered remotely, and we can use remote or recorded assessment methods, whilst maintaining the integrity of the assessment.
All face-to-face appointments for approval visits, External Quality Assurers, and external assessments have been suspended until training centres reopen and normal business resumes.
We are providing digital on-line support, including offering WebEx interviews, developing online invigilated exams in place of physical papers, and digital content support.


Please contact us to discuss how best we can support you on nocn@nocn.org.uk or 0300 999 1177 (Option 1).

Best wishes from all at NOCN to you our valued customers. We hope you all remain safe and well.

Graham Hasting-Evans, Group Managing Director

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Working as a Porter or Concierge

Reference
T/506/7679
Level
Level 2
Credit Value
6
Guided Learning Hours
48
 


Learning Outcomes Assessment Criteria
The Learner Will The Learner Can
1

Know what porter or concierge duties involve.

  • 1.1 - Outline porter or concierge duties within a given work environment. 
  • 1.2 - Identify the equipment required for porter or concierge duties.
  • 1.3 - Outline the risks to health and safety that may arise from porter or concierge duties.
  • 1.4 - Outline the hazards to health and safety that may arise from porter or concierge duties.
  • 1.5 - Describe the skills required to be a porter or concierge.
  • 1.6 - Describe the knowledge required to be a porter or concierge.
2

Know the importance of high standards of personal presentation in dealing with customers as a porter or concierge.

  • 2.1 - Describe standards of personal presentation that should be met.
  • 2.2 - Outline why high standards of personal presentation must be met in this job role.
  • 2.3 - Outline the consequences of failing to meet required standards of personal presentation in different situations.
3

Know the importance of following organisational policy and procedures as a porter or concierge.

  • 3.1 - Give reasons why it is important to follow organisational policies and procedures as a porter or concierge.
  • 3.2 - Outline health and safety procedures that may be in place in relation to porter or concierge duties. 
  • 3.3 - Outline the consequences of not following policies and procedures whilst working as a porter or concierge.
4

Know how to transport physical resources within the work area.

  • 4.1 - Outline the current health and safety legislation, codes of practice and any additional requirements related to transporting physical resources within the work area.
  • 4.2 - Identify appropriate equipment to transport resources within the work area.
  • 4.3 - Describe ways of handling transportation equipment to minimise damage to resources in transit.
  • 4.4 - State reasons for monitoring loads during transit.
  • 4.5 - Identify the actions to take in case of problems with transporting: 
    a) an imbalanced load
    b) fragile objects.
5

Be able to transport physical resources within the work area.

  • 5.1 - Select relevant equipment to transport resources within the work area. 
  • 5.2 - Use safe working practices to transport resources within the work area.
  • 5.3 - Monitor loads during transit.
  • 5.4 - Take action in case of problems with transporting: 
    a) an imbalanced load
    b) fragile objects.
6

Know how to achieve effective communication with visitors.

  • 6.1 - Describe the need for accurate and relevant information to be communicated to visitors. 
  • 6.2 - Describe methods of receiving information from visitors.
  • 6.3 - Describe methods of giving information to visitors.
  • 6.4 - Describe the limits of own personal authority relating to providing information.
  • 6.5 - Describe the importance of providing visitors with opportunities to communicate openly.
  • 6.6 - Outline the importance of confidentiality when dealing with visitors.
7

Be able to achieve effective communications with visitors.

  • 7.1 - Obtain information required from visitors in accordance with organisational procedures. 
  • 7.2 - Give relevant information to visitors to meet their needs.
  • 7.3 - Communicate information in a format that is appropriate to the situation.
  • 7.4 - Confirm personal authorisation to give the information provided.
  • 7.5 - Refer to colleagues or line manager for support where there are difficulties in communicating effectively with visitors.
  • 7.6 - Identify areas for improvement in own personal communication skills.

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