Coronavirus update for customers

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Coronavirus update for customers

Operational Update on NOCN Group Qualifications and Services

NOCN Group offers a wide range of services including regulated qualifications, EPA for apprenticeships, Job Cards in construction, Access to HE Diplomas, bespoke accreditation and educational and skills support training.

You will find out more operational detail on the implications of COVID19 for each of these services, including advice for students and centres preparing for external assessments, through the following links:

Please note that NOCN will be following the guidance issued by the ESFA, IfATE, Ofqual, CCEA, QAA and Qualifications Wales, and will update our customers as things change.

If you have any concerns or would like to discuss the impact on your centre, apprentices or learners please contact us on or 0300 999 1177 (Option 5).

Working to support our valued customers

You will be aware of the various Government and World Health Organisation (WHO) announcements and official advice over COVID19.
The situation is unprecedented and has been continually changing. With colleges and schools now closed and the country in effect ‘locked down’, other than essential services, we will endeavour to continue to support you, your apprentices, learners and card applicants through this difficult period.

We support Ofqual’s statement that the most important principle is fairness to all learners and apprentices, not only for those being assessed now, but also for those assessed before COVID-19.

Centre Support

All our staff are working from home, so we are still offering front line support, through telephony, email and web chat as usual.
Certificates for regulated qualifications and cards are being issued to centres in the normal way.
We aim to provide as full a range of our services as possible, where these can be delivered remotely, and we can use remote or recorded assessment methods, whilst maintaining the integrity of the assessment.
All face-to-face appointments for approval visits, External Quality Assurers, and external assessments have been suspended until training centres reopen and normal business resumes.
We are providing digital on-line support, including offering WebEx interviews, developing online invigilated exams in place of physical papers, and digital content support.

Please contact us to discuss how best we can support you on or 0300 999 1177 (Option 5).

Best wishes from all at NOCN to you our valued customers. We hope you all remain safe and well.

Graham Hasting-Evans, Group Managing Director

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Implementing Communication Systems for Construction Projects in the Workplace

Level 3
Credit Value
Guided Learning Hours
The aim of this unit is to illustrate the skills, knowledge and understanding required to confirm competence in implementing communication systems for construction projects in the workplace within the relevant sector of industry.

Learning Outcomes Assessment Criteria
The Learner Will The Learner Can
1 Implement organisational communication systems for projects.
  • 1.1 - Use organisational systems and comply with organisational requirements for communicating with, or for, at least four of the following:
    - site management
    - site or head office interface
    - contract administration
    - health, safety, welfare and environment
    - project team interfaces
    - sharing of project data
    - team working
    - clients, customers or their representatives
  • 1.2 - Describe different methods, factors to be considered and techniques for implementing organisational communication systems for typical projects.
2 Maintain methods of communication, reporting, recording and retrieving information between people and organisations, that may have an interest, appropriate to the needs of the project
  • 2.1 - Maintain communication systems that confirms reporting, recording and retrieval of information between at least three of the following people or organisations:
    - clients, customers or their representatives
    - consultants
    - contractors
    - sub-contractors
    - third parties
    - public utilities
    - emergency services
    - people working on site
    - statutory authorities
  • 2.2 - Explain methods that can maintain communication between interested people and organisations on typical projects.
  • 2.3 - Describe the various methods of reporting, recording and retrieving various forms of information methods for typical projects.
  • 2.4 - Give reasons why methods of communication between interested people and organisations needs to be maintained.
3 Monitor organisational communication systems regularly for effectiveness.
  • 3.1 - Undertake regular checks to ensure organisational communication systems are effective.
  • 3.2 - Describe different methods for monitoring organisational communication systems for effectiveness.
4 Identify and investigate breakdowns in communication and take action to restore effective communication.
  • 4.1 - Conduct investigations where breakdown in communication may have occurred using at least two of the following communication methods:
    - oral
    - written
    - graphic
    - electronic
  • 4.2 - Implement corrective actions on systems where breakdown of communication has occurred.
  • 4.3 - Explain procedures and techniques used to monitor communication systems that can identify breakdowns in communication.
  • 4.4 - Explain how to take corrective actions where typical project communication systems have broken down.
  • 4.5 - Describe typical causes of communication breakdowns and ways to prevent re-occurrence.
5 Set up systems to record and provide feedback on ways in which communication can be improved.
  • 5.1 - Implement a feedback and recording system that allows improvements to communication systems to be suggested.
  • 5.2 - Explain possible methods and techniques to collect feedback on communication systems.
  • 5.3 - Describe how to use feedback to identify ways to improve communication.
Assessment guidance and/or requirements
This unit must be assessed in a work environment, in accordance with the ConstructionSkills‘ Consolidated Assessment Strategy for Construction and the Built Environment.
Assessors for this unit must have verifiable, current industry experience and a sufficient depth of relevant occupational expertise and knowledge, and must use a combination of assessment methods as defined in the Consolidated Assessment Strategy.
Workplace evidence of skills cannot be simulated.