Identify and record performance and bring directly to the attention of the team member concerned.
- 1.1 - Inspect and monitor work undertaken by team members and evaluate performance against project requirements and organisational performance measures.
- 1.2 - Advise team members of possible non-compliances in performance in accordance with organisational personnel procedures.
- 1.3 - Record and report any discussions held with team members relating to issues and concerns which are affecting their performance.
- 1.4 - Acknowledge good performance and provide related feedback to team members.
- 1.5 - Explain how to monitor, measure and evaluate the performance of your team in accordance with organisational requirements.
- 1.6 - Explain why it is important to acknowledge good performance with team members.
- 1.7 - Explain why it is important to identify any unsatisfactory performance.
- 1.8 - Explain why poor performance of a team member should be brought promptly and directly to their attention.
Provide team members with the opportunity to discus actual or potential issues and concerns affecting their performance.
- 2.1 - Facilitate discussions with team members about any issues and concerns affecting their performance.
- 2.2 - Describe typical types of issues and concerns that may arise from work-related and/or personal factors.
- 2.3 - Explain the methods and techniques used to encourage and enable members to talk frankly about any issues and concerns.
- 2.4 - Explain why it is important to provide opportunities for team members to discuss issues and concerns.
Agree with team members a course of action which is appropriate, timely and effective.
- 3.1 - Identify and discuss possible courses of action that meet the needs (where possible) of the individual and the organisation to overcome any issues and concerns which are affecting performance.
- 3.2 - Make recommendations to the team member to develop and improve their work performance.
- 3.3 - Record and agree a course of action with the team member which conforms to organisational procedures and report to managers.
- 3.4 - Describe how to source and provide appropriate responses to team member issues and concerns.
- 3.5 - Describe the methods used to make recommendations for improvements and development of individuals and the team.
- 3.6 - Explain how to monitor the individual’s performance to confirm the agreed actions are being implemented and are effective.
Ensure team members are aware of information regarding disciplinary and grievance procedures.
- 4.1 - Discuss issues that may give rise to disciplinary and grievance procedures through team briefings.
- 4.2 - Give reasons for maintaining confidentiality when dealing with disciplinary and grievance procedures.
- 4.3 - Explain who may and may not receive information from disciplinary and/or grievance procedures.
- 4.4 - Describe the possible consequences should the wrong people be informed, in regards to:
-equality and diversity
- 4.5 - Describe methods used to keep records of issues that may give rise to disciplinary and grievance procedures that have been discussed in team meetings.