Coronavirus update for customers

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Coronavirus update for customers

Operational Update on NOCN Group Qualifications and Services

NOCN Group offers a wide range of services including regulated qualifications, EPA for apprenticeships, Job Cards in construction, Access to HE Diplomas, bespoke accreditation and educational and skills support training.

You will find out more operational detail on the implications of COVID19 for each of these services, including advice for students and centres preparing for external assessments, through the following links:

Please note that NOCN will be following the guidance issued by the ESFA, IfATE, Ofqual, CCEA, QAA and Qualifications Wales, and will update our customers as things change.

If you have any concerns or would like to discuss the impact on your centre, apprentices or learners please contact us on or 0300 999 1177 (Option 5).

Working to support our valued customers

You will be aware of the various Government and World Health Organisation (WHO) announcements and official advice over COVID19.
The situation is unprecedented and has been continually changing. With colleges and schools now closed and the country in effect ‘locked down’, other than essential services, we will endeavour to continue to support you, your apprentices, learners and card applicants through this difficult period.

We support Ofqual’s statement that the most important principle is fairness to all learners and apprentices, not only for those being assessed now, but also for those assessed before COVID-19.

Centre Support

All our staff are working from home, so we are still offering front line support, through telephony, email and web chat as usual.
Certificates for regulated qualifications and cards are being issued to centres in the normal way.
We aim to provide as full a range of our services as possible, where these can be delivered remotely, and we can use remote or recorded assessment methods, whilst maintaining the integrity of the assessment.
All face-to-face appointments for approval visits, External Quality Assurers, and external assessments have been suspended until training centres reopen and normal business resumes.
We are providing digital on-line support, including offering WebEx interviews, developing online invigilated exams in place of physical papers, and digital content support.

Please contact us to discuss how best we can support you on or 0300 999 1177 (Option 5).

Best wishes from all at NOCN to you our valued customers. We hope you all remain safe and well.

Graham Hasting-Evans, Group Managing Director

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Implementing procedures to support team performance in the workplace

Level 3
Credit Value
Guided Learning Hours
The aim of this unit is to illustrate the skills, knowledge and understanding required to confirm competence in implementing procedures to support the team performance in the workplace within the relevant sector of industry.

Learning Outcomes Assessment Criteria
The Learner Will The Learner Can

Identify and record performance and bring directly to the attention of the team member concerned.

  • 1.1 - Inspect and monitor work undertaken by team members and evaluate performance against project requirements and organisational performance measures. 
  • 1.2 - Advise team members of possible non-compliances in performance in accordance with organisational personnel procedures.
  • 1.3 - Record and report any discussions held with team members relating to issues and concerns which are affecting their performance.
  • 1.4 - Acknowledge good performance and provide related feedback to team members.
  • 1.5 - Explain how to monitor, measure and evaluate the performance of your team in accordance with organisational requirements.
  • 1.6 - Explain why it is important to acknowledge good performance with team members.
  • 1.7 - Explain why it is important to identify any unsatisfactory performance.
  • 1.8 - Explain why poor performance of a team member should be brought promptly and directly to their attention.

Provide team members with the opportunity to discus actual or potential issues and concerns affecting their performance.

  • 2.1 - Facilitate discussions with team members about any issues and concerns affecting their performance.
  • 2.2 - Describe typical types of issues and concerns that may arise from work-related and/or personal factors.
  • 2.3 - Explain the methods and techniques used to encourage and enable members to talk frankly about any issues and concerns. 
  • 2.4 - Explain why it is important to provide opportunities for team members to discuss issues and concerns. 

Agree with team members a course of action which is appropriate, timely and effective.

  • 3.1 - Identify and discuss possible courses of action that meet the needs (where possible) of the individual and the organisation to overcome any issues and concerns which are affecting performance.
  • 3.2 - Make recommendations to the team member to develop and improve their work performance.
  • 3.3 - Record and agree a course of action with the team member which conforms to organisational procedures and report to managers.
  • 3.4 - Describe how to source and provide appropriate responses to team member issues and concerns. 
  • 3.5 - Describe the methods used to make recommendations for improvements and development of individuals and the team.
  • 3.6 - Explain how to monitor the individual’s performance to confirm the agreed actions are being implemented and are effective.

Ensure team members are aware of information regarding disciplinary and grievance procedures.

  • 4.1 - Discuss issues that may give rise to disciplinary and grievance procedures through team briefings.
  • 4.2 - Give reasons for maintaining confidentiality when dealing with disciplinary and grievance procedures.
  • 4.3 - Explain who may and may not receive information from disciplinary and/or grievance procedures. 
  • 4.4 - Describe the possible consequences should the wrong people be informed, in regards to:
    -the organisation
    -individuals rights
    -equality and diversity
    -development opportunities.
  • 4.5 - Describe methods used to keep records of issues that may give rise to disciplinary and grievance procedures that have been discussed in team meetings.
Assessment guidance and/or requirements
This unit must be assessed in a work environment, in accordance with the ConstructionSkills‘ Consolidated Assessment Strategy for Construction and the Built Environment. Please refer to the hyperlink for clarity -
Assessors for this unit must have verifiable, current industry experience and a sufficient depth of relevant occupational expertise and knowledge, and must use a combination of assessment methods as defined in the Consolidated Assessment Strategy.
Workplace evidence of skills cannot be simulated.

Qualifications offering this unit

Reference Title Sector Level