Coronavirus update for customers

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Coronavirus update for customers

Operational Update on NOCN Group Qualifications and Services

NOCN Group offers a wide range of services including regulated qualifications, EPA for apprenticeships, Job Cards in construction, Access to HE Diplomas, bespoke accreditation and educational and skills support training.

You will find out more operational detail on the implications of COVID19 for each of these services, including advice for students and centres preparing for external assessments, through the following links:

Please note that NOCN will be following the guidance issued by the ESFA, IfATE, Ofqual, CCEA, QAA and Qualifications Wales, and will update our customers as things change.

If you have any concerns or would like to discuss the impact on your centre, apprentices or learners please contact us on nocn@nocn.org.uk or 0300 999 1177 (Option 5).

Working to support our valued customers

You will be aware of the various Government and World Health Organisation (WHO) announcements and official advice over COVID19.
The situation is unprecedented and has been continually changing. With colleges and schools now closed and the country in effect ‘locked down’, other than essential services, we will endeavour to continue to support you, your apprentices, learners and card applicants through this difficult period.

We support Ofqual’s statement that the most important principle is fairness to all learners and apprentices, not only for those being assessed now, but also for those assessed before COVID-19.

Centre Support

All our staff are working from home, so we are still offering front line support, through telephony, email and web chat as usual.
Certificates for regulated qualifications and cards are being issued to centres in the normal way.
We aim to provide as full a range of our services as possible, where these can be delivered remotely, and we can use remote or recorded assessment methods, whilst maintaining the integrity of the assessment.
All face-to-face appointments for approval visits, External Quality Assurers, and external assessments have been suspended until training centres reopen and normal business resumes.
We are providing digital on-line support, including offering WebEx interviews, developing online invigilated exams in place of physical papers, and digital content support.


Please contact us to discuss how best we can support you on nocn@nocn.org.uk or 0300 999 1177 (Option 5).

Best wishes from all at NOCN to you our valued customers. We hope you all remain safe and well.

Graham Hasting-Evans, Group Managing Director

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Update on Calculated Results for NOCN Qualifications

22 May 2020

NOCN is pleased to provide further important information and guidance to our centres regarding the calculation of results for learners studying a NOCN qualification who have had their learning disrupted due to the covid-19 pandemic. This follows on from our previous communication regarding the mitigations in place for the summer 2020 assessment series. 

View guidance for the Summer 2020 assessment series

New dates for issuing of calculated results

Following a discussion with Ofqual, we are amending the dates for when NOCN will be confirming results to centres following the completion of the calculated results process. This was originally communicated as taking place between 6th July and 14th August.

The period of results issue has now been amended to:

Level 3 and above qualifications – By 12th August

Entry Level to Level 2 qualifications – By 19th August

These have been amended to fall in line with national GCSE and A-Level result days. NOCN encourages centres to submit their Centre Assessment Grades as soon as they are able to, once the submission window opens on the 8th June. All Centre Assessment Grades must be submitted to NOCN by the 31st July to allow for the required quality assurance activities to take place.

Estimation Process Guidance

NOCN has developed guidance documents for centres regarding the estimation process. This guidance covers:

  • How the estimation process will work.
  • How centres can prepare for the estimation process.
  • What information centres should include in their estimation policies.
  • General guidance for centres regarding the Centre Assessment Grades process.
  • The recording of Centre Assessment Grades.
  • The role of the Head of Centre.
  • Information regarding standardisation, quality assurance, malpractice and appeals.

Please click here to download the guidance document. 

The document also contains specific information regarding NOCN’s Functional Skills Qualifications (both legacy and reform) (Appendix 1) and includes a policy template that centres may wish to utilise (Appendix 2).

Clarifying NOCN Policy on Estimations and Adaptions

To aid centres’ understanding of NOCN’s policy regarding estimations and adaptations, NOCN has published the below policy documents:

The policy documents contain important information regarding NOCN’s policy on calculated results and adaptions of its qualifications. They may be useful for centres in determining their own policies. These documents are subject to change as Ofqual’s Extraordinary Regulatory Framework (ERF) develops.