Coronavirus update for customers

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Coronavirus update for customers

Operational Update on NOCN Group Qualifications and Services

NOCN Group offers a wide range of services including regulated qualifications, EPA for apprenticeships, Job Cards in construction, Access to HE Diplomas, bespoke accreditation and educational and skills support training.

You will find out more operational detail on the implications of COVID19 for each of these services, including advice for students and centres preparing for external assessments, through the following links:

Please note that NOCN will be following the guidance issued by the ESFA, IfATE, Ofqual, CCEA, QAA and Qualifications Wales, and will update our customers as things change.

If you have any concerns or would like to discuss the impact on your centre, apprentices or learners please contact us on or 0300 999 1177 (Option 5).

Working to support our valued customers

You will be aware of the various Government and World Health Organisation (WHO) announcements and official advice over COVID19.
The situation is unprecedented and has been continually changing. With colleges and schools now closed and the country in effect ‘locked down’, other than essential services, we will endeavour to continue to support you, your apprentices, learners and card applicants through this difficult period.

We support Ofqual’s statement that the most important principle is fairness to all learners and apprentices, not only for those being assessed now, but also for those assessed before COVID-19.

Centre Support

All our staff are working from home, so we are still offering front line support, through telephony, email and web chat as usual.
Certificates for regulated qualifications and cards are being issued to centres in the normal way.
We aim to provide as full a range of our services as possible, where these can be delivered remotely, and we can use remote or recorded assessment methods, whilst maintaining the integrity of the assessment.
All face-to-face appointments for approval visits, External Quality Assurers, and external assessments have been suspended until training centres reopen and normal business resumes.
We are providing digital on-line support, including offering WebEx interviews, developing online invigilated exams in place of physical papers, and digital content support.

Please contact us to discuss how best we can support you on or 0300 999 1177 (Option 5).

Best wishes from all at NOCN to you our valued customers. We hope you all remain safe and well.

Graham Hasting-Evans, Group Managing Director

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NOCN works across a number of sectors to offer qualifications, apprenticeship frameworks and apprenticeship End Point Assessment.

As one of the UK’s largest Ofqual approved Awarding Organisation (AO) and the number one independent apprentice End Point Assessment Organisations (EPAO), NOCN works across a number of sectors to offer them qualifications, apprenticeship frameworks and apprenticeship end point assessment (EPA). 

Key sectors that NOCN works with and supports include: 

Construction and the Built Environment

NOCN Group is one of the construction sectors biggest Awarding and Assessment Organisations in the UK and internationally. We offer a wide range of products and services to support the construction sector.

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Financial Services

NOCN has a range of apprenticeship frameworks and end point assessments available for delivery by colleges, training providers and employers in the financial services sector.

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Healthcare and the NHS

NOCN has a number of leading vocational skills products available for the Health and Social Care sectors, including the NHS and adult social care.

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Hospitality and Catering

NOCN qualifications and apprenticeships in hospitality and catering introduce learners to the skills and knowledge required to progress within the industry.

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Management & Productivity

NOCN offers a range of professional management and productivity qualifications from Level 2 to to Level 6.

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Science, Technology, Engineering and Manufacturing

We offer many qualifications and apprenticeships, supporting employees and learners as they develop their skills in the vital STEM sectors: science, technology, engineering, manufacturing.

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Security and Facility Management

NOCN has a range of security and facilities services products available, including regulated qualifications and apprenticeships, designed to enable learners to train in the essential roles required for the management and security of a facility, building,

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Transport & Logistics

NOCN accredited qualifications and units support people entering into the Transportation & Logistics industry.

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